A service is suspended for one of three reasons.
| Reason | To fix it |
|---|---|
| Unpaid invoice (5 days after the due date) | Pay the invoice in Billing > My Invoices. The service comes back automatically. |
| Spam, malware or an attack from your account | Read our email or ticket, clean the account, then reply to the ticket. |
| Using so many resources that other customers are affected | Reply to our ticket. We will agree a fix or a bigger plan with you. |
Not sure why? open a support ticket to Sales and Billing.
